FAQ

How do I start?

What can Instastore.com do for me?
With our award winning website builder, Instastore.com can get you online in as little as 5 minutes. No HTML to worry about, no website design skills are needed. You can choose to have an information web site or open a store selling products online, the choice is yours. You can make changes anytime you like, as often as you like.
Is building my web site, really that easy?
Absolutely! You just choose a template; then add text and images to customize the site for your business, and hit the internet with your new professionally looking website. Nearly 600,000 people have already taken advantage of our easy-to-use website builder technology, giving them a web designer look without the price tag. You can too!
Will I have to do installs or downloads?
No! Because we provide the hosting for your website, you don’t have to worry about installs, downloads or software upgrades. You just sign-up, log-in and get started.
What all does my website include?
Everything you need to have for a successful online site is included. You will have the ability to share information, post videos or pictures, sell products and accept credit card payments through payment gateways. On the marketing side you can send e-mail newsletters or promotions and track your sales and visitors. Check out our features page for a complete list of all the valuable tools.
What if I don’t like it, is there a trial period?
You bet! You get the first 10 days with Instastore.com absolutely free. No credit card or commitment is needed. Just sign up for a free account, choose your template, add text and photos and see how truly easy Instastore.com is to use.
Where do I start?
Just click here to sign up for your 10 day free trial!

Creating Your Site

I want a professional looking site, is that possible?
Guaranteed! Just sign up and you will get dozens of business categories with over 1,700 different website templates to choose from. You can switch templates as often as you want, keeping a fresh look on your website at all times. Instastore.com adds new templates periodically throughout the year, so you have all the tools you need to have a professional look, without the professional price!
I want to use my own domain name, is that possible?
Of course! All you have to do is get your domain registrar to point your domain name to our servers. That may sound difficult, but it’s a breeze with our step by step directions you get once you have signed up. Our website builder walks you through the process and you’re done in minutes.
What if I want to change my website design, will I need a designer or programmer then?
No, because it’s so simple! With our built in graphic interface, Template Editor, changing headings, background color and a lot more, are as simple as a mouse click.

Online Product Sales

What kind of products can I sell online?
Nearly anything you can think of! Many of our customers sell tangible things like clothes, jewelry, toys and pet items. Others sell digital products like e-books, photos, video downloads, audio downloads, and more. The list goes on and on!
How do I know when I make a sale, and what do I do next?
With Instastore.com you can set your e-mail settings to send you notification of a sale, the date, time of day and what was ordered. Or, you can log into your High Power dash board and get even more detail. For tangible items that you sell, you package up the product, use the address they provided and ship the item out, marking it on your dash board as shipped, so we can help you keep track of what sold and what you shipped.
I love the idea of having a website store, but I don’t have a clue what to sell. Can Instastore.com help?
Yes we can! One of innovative things we do is integrate with a drop shipper company. They are a company that gives you instant access to millions of items at wholesale prices. You just easily add the items to your site that you want to sell and when the orders come in, the drop shipper automatically fills the order, ships the order and handles any returns. That means you don’t have to pay for any merchandise before it’s sold, you don’t have to mess with shipping, you don’t have to deal with returns and last but not least, no inventory to buy and keep up with!
I don’t have to take care of the shipping?
That’s right, just as we mentioned in the above paragraph. Our drop shippers are notified by your web site, fulfill the order, ship it to the customer and handle all returns. Drop shipping, is a great way go when you are just getting started because you don’t have the expense of inventory or the hassles of shipping.

Accepting Customer Payments

Can my website take credit card payments?
Of course! Instastore.com offers you a PayPal plug-in that is automatically built into your website. With this easy and fast set up you can start accepting credit cards in seconds. We also offer you some alternative payment processors that we are integrated with, if you have a different preference.
You mentioned a “Payment Processor”, what is that?
A payment processor is someone who allows you to use their merchant account to accept payments, instead of having to have one of your own. Instastore.com doesn’t handle money, so we integrate with several payment processors that do. Companies like PayPal give you the convenience of accepting payments with very little setup time, avoiding the hassles of trying to get your own merchant account.
So, what credit cards can I take and what about other forms of payment?
Great question! It really depends on what you want to do. PayPal accepts Visa, MasterCard, American Express and payments from other PayPal accounts. However, you can choose to have customers fax or phone in orders along with mailing you money orders or checks.
What about accepting manual payments?
Yes, accepting manual payments is set up when you activate your online payments. You will have the option of collecting your customer’s payment and order information to enter manually on your own credit card terminal or by logging onto a virtual terminal like PayPal.
How about foreign currencies, can I accept those?
This really depends on your choice of payment processor. PayPal allows you to accept U.S. dollars, Canadian dollars and Euros.

Help & Support

Instastore.com sounds great, but will it cost me an arm and leg?
How about a cup of coffee? For less than you’d pay for cup a coffee a day, Instastore.com provides you with the easiest, fastest and most affordable path to creating a professional website, without the professional price tag. Want proof? Click here and check out our pricing page.
How do I pay for Instastore.com?
First of all, don’t forget the first 10 days are FREE! Sign up today for your free, no-risk 10 day trial and if you are happy with what you see, then we will bill you a small monthly fee on your Visa, MasterCard or Discover to keep your website active. To sign up for your 10 day FREE trial, click here.
If I don’t like it, how easy is it to cancel?
If you are unhappy with your website or don’t like it for any reason, you can cancel at anytime.
What if I need help, how do I get it?
We have a dedicated customer support team on hand. They are there to provide you with support and answer any questions you may have. We also have online tutorials and videos to assist you with.
What online support do you have and where do I find it?
If you have any questions that we haven’t answered, we would love a chance to do so. Please contact us today.

Have another question?

If you have any questions that we haven’t answered, we would love a chance to do so. Please contact us today.


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